Here, you will find help and information on the most commonly occurring problems and issues. Please check this page first before contacting support, since your question may be answered here or you may be guided in the right direction or be asked for specific information. If you still need to contact support, please provide as much information about your query as possible as this will help in dealing with it quickly and efficiently.

Please note that any issues which are related to your PC or internet connection are not covered here nor can this site be held responsible for problems which are not related to this website. However, as a matter of coutesy to members, we will do our utmost to help you with your issue and will offer suggestions and guidance wherever possible.
BECOMING A MEMBER
Will my credit card payment details be secure?
Yes. This site uses CCBill to process all transactions using 128 bit encryption, which means it is as secure as any online banking system. This site does not see nor store any information relating to your card payment except for your name and password details for administration purposes.

Can I pay by any other method?
If you do not wish to use a credit card, there are special arrangements available for payment by cash, UK cheque and UK Postal Orders. Please contact support for details giving your preferred method of payment. At this point in time, payment by other methods is not possible, including Paypal. New systems are being looked into to provide more alternatives.

Why is my card rejected when I sign-up or why is my card not valid?
There are numerous reasons why this could happen and the majority will be related to the automatic approval and security process when your card is being authorised. You will need to contact the billing company for further information. It is also possible that you are using a card type that is not accepted. Try using a different card or use the alternative billing provider given on the join page. At present, UK debit cards cannot be accepted, but alternatives are being looked into to cater for this.
MEMBER ACCESS ISSUES
I have just signed up but can't access the member area
The most common problem encountered is that you have entered your pass details incorrectly. Please use the copy and paste facility to enter the details into the login boxfrom the confirmation email you receive after signing up.
Occasionally, there may be a delay in writing your pass details to the secure area. Please try again after an hour of joining the site.
If neither of these common solutions has any effect or you have any other access issues contact support. Please provide the following information (without it the handling of your query may be delayed)
- Your transaction number (given on the confirmation email)
- Your username (DO NOT include your password)
- Your operating system (such as Windows Vista, XP, Mac OSX etc)

I am an existing member but can't access the member area, but have accessed the member area previously
Has your membership period expired? It is surprising how often this simple mistake is made. Please check the date you joined and the period of your subscription.
Another possible reason is that your username has been hacked, passed to a friend or traded. Or simply that you have tried to access the member area from different PC's or devices or from various different locations. This site operates an in-built security system which detects unusual activity and suspends the account accordingly. Unusual activity includes access through several devices over a period of time, access via different countries, plus a whole variety of other algorithms. If you feel you may have been a victim of a hacking attempt or have tried to access the member area via different PC's and/or devices and/or locations, please email support with the details given in the above step.

I have signed up but I haven't been sent my pass details!
There are two common reasons for not receiving a confirmation email. The most common is that an email address was entered incorrectly on the sign-up page. The quickest way to obtain your pass details is to contact me and I will then send you your pass details by email. The other common reason is that your confirmation email has been sent to a spam, trash or junk email folder. Please check that it has not been sent there.
AOL and WebTV Users (plus other non-standard Browsers)

Users of non-standard browsers may have issues accessing some features on this website or problems logging in. The basic answer to this problem is do NOT use the non-standard browsers that are proprietary and which are often given to you by your ISP. Try using the real Internet Explorer or Firefox browser that you have on your machine already. Visit > Browsers.com < if you need to get the latest version of Explorer or Firefox. Always make sure you are using the latest browser version too.
If you continue to use a non-standard browser, any problems will not be supported nor will any responsibility be taken for non-performance and no refunds will be issued.
BILLING SERVICES


MemberCash Customers

Forgotten Password (Passwort Vergessen)         
Cancel Billing (Abo-Kündigung)         

CCBill Customers
CONTACT DETAILS

Please use the address given below to contact Sue. By doing so, you will ensure that you get the best possible response and level of service. Do not use this email address to contact Sue for general chats - members have their own special email address for direct contact.

Email Customer Support